Returns Policy
Returns policy, handled with care.
We want every Norelle order to feel considered from checkout to delivery. If something is not right with your beauty essentials, our support team is here to guide you through the next step clearly and calmly.
A cleaner process for beauty orders.
Because beauty products are personal-care items, every return request is reviewed with attention to product condition, packaging, and order details. Please contact Norelle before sending anything back so we can confirm the best next step.
Items must be unused, unopened, and in their original packaging to be eligible for return review. For hygiene and product safety, opened skincare, makeup, body care, hair care, beauty tools, and accessories may not be accepted unless there is a confirmed issue with the order.
Contact us first.
Send your order details to Norelle support before returning any product, so we can review your request properly.
Keep items unopened.
Eligible beauty items should be unused, unopened, and returned with original packaging and protective materials.
Wait for approval.
Please do not send items back until our team has confirmed the return instructions for your order.
We guide the outcome.
After review, we will explain the available resolution based on the item, order record, and return condition.
How to request a return.
To keep the process smooth, prepare your order number, email address, product name, and a short note explaining the request. If the item arrived damaged or incorrect, include clear photos of the item and packaging.
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1Email us at info@norelle.xyz or use the contact page with your order information.
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2Wait for our support team to review the request and provide return instructions.
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3Package approved items securely in their original packaging whenever possible.
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4After the return is received and inspected, we will follow up with the next resolution.
What can be reviewed?
Beauty products require extra care because they are applied to the face, body, hair, or tools used in personal routines. These guidelines help keep every return review clear and hygienic.
Products should be unopened, unused, and in original condition with packaging intact for return review.
If an item arrives damaged, contact us with photos of the product and outer packaging as soon as possible.
If you received a different product than ordered, reach out with your order number and a clear item photo.
Opened personal-care items may not be accepted unless our support team confirms an order issue.
Do I need approval before sending a return?
Yes. Please contact Norelle first. Items sent back without return instructions may not be accepted or processed.
What should I include in my message?
Please include your order number, email address, product name, and a brief description of the issue or request.
How long does delivery usually take?
Norelle shipping typically takes 3–5 business days. Delivery timing may vary by location and carrier movement.
Need help with a beauty order?
Our support team can review return questions, damaged item reports, incorrect item concerns, and product condition details.
Email: info@norelle.xyzPhone: 4702428181
Address: 1445 Snapping Shoals Rd McDonough GA 30252